HIPAA Ready

LifeOS operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). We maintain full compliance with:

• HIPAA Privacy Rule (45 C.F.R. Part 164, Subpart E)
• HIPAA Security Rule (45 C.F.R. Part 164, Subpart C)
• HIPAA Breach Notification Rule (45 C.F.R. §§ 164.400-414)
• HITECH Act provisions for enhanced PHI protection

All customers processing PHI receive a signed Business Associate Agreement (BAA) as part of our Master Commercial Agreement.

SOC 2 Type II Ready

LifeOS maintains SOC 2 Type II certification, demonstrating our commitment to:

• Security: Protection against unauthorized access
• Availability: System uptime and operational performance
• Confidentiality: Protection of confidential information

Our SOC 2 Type II reports are available to customers upon request under NDA.

GDPR Compliant

For customers in the European Economic Area (EEA), UK, or Switzerland, LifeOS complies with the General Data Protection Regulation (GDPR):

• Standard Contractual Clauses (SCCs) for international data transfers
• Data Processing Agreements (DPAs) available upon request
• Data subject rights fulfillment (access, rectification, erasure, portability)
• Data Protection Impact Assessments (DPIAs) for high-risk processing

Cloud Infrastructure

LifeOS leverages enterprise-grade cloud infrastructure providers with best-in-class security:

• Cloud Providers: AWS (Amazon Web Services) and/or Google Cloud Platform (GCP)
• Certifications: Our cloud providers maintain HIPAA, SOC 2, ISO 27001, and FedRAMP certifications
• Data Residency: Customer data is stored in US-based data centers by default (EU data centers available for GDPR customers)
• Physical Security: 24/7 physical security, biometric access controls, surveillance systems

Network Security

Multi-layered network security controls protect against threats:

• Virtual Private Cloud (VPC): Isolated network environments for customer data
• Firewall Rules: Strict ingress/egress rules with least-privilege access
• DDoS Protection: AWS Shield / Google Cloud Armor for DDoS mitigation
• Intrusion Detection: Real-time monitoring and alerting for suspicious activity
• VPN Access: Secure VPN required for all administrative access
• Network Segmentation: Production, staging, and development environments are completely isolated

Redundancy and Backup

We ensure high availability and data durability:

• Multi-Region Deployment: Active failover to secondary regions
• Database Replication: Real-time replication across availability zones
• Automated Backups: Daily encrypted backups with 30-day retention
• Point-in-Time Recovery: Ability to restore data to any point within retention period
• Backup Testing: Quarterly disaster recovery drills

Authentication

Strong authentication mechanisms protect against unauthorized access:

• Multi-Factor Authentication (MFA): Required for all user accounts and administrative access
• Password Policy: Minimum 12 characters, complexity requirements, 90-day rotation
• Single Sign-On (SSO): SAML 2.0 and OAuth 2.0 support for enterprise customers
• Session Management: Automatic timeout after 15 minutes of inactivity
• Account Lockout: Automatic lockout after 5 failed login attempts

Role-Based Access Control (RBAC)

Granular permissions ensure users only access data they need:

• Principle of Least Privilege: Users granted minimum necessary permissions
• Role Definition: Predefined roles (Admin, Clinician, Biller, Read-Only)
• Custom Roles: Ability to create custom roles for enterprise customers
• Access Reviews: Quarterly review of user access rights
• Immediate Revocation: Access terminated immediately upon employee departure

Audit Logging

Comprehensive audit trails for HIPAA compliance:

• Access Logs: All PHI access logged with user ID, timestamp, action, IP address
• Modification Logs: Complete audit trail of all data modifications
• Export Logs: Logging of all data exports and file downloads
• Retention: Audit logs retained for minimum 6 years per HIPAA requirements (45 C.F.R. § 164.316(b)(2))
• Tamper-Proof: Logs stored in immutable, append-only storage
• Monitoring: Real-time alerting for suspicious access patterns

Secure Development Lifecycle

Security is integrated throughout our development process:

• Security Training: All engineers complete annual secure coding training
• Code Reviews: Mandatory peer review with security focus
• Static Analysis: Automated code scanning for vulnerabilities (SAST)
• Dependency Scanning: Continuous monitoring of third-party dependencies
• Secrets Management: No hardcoded credentials; all secrets stored in vault

Vulnerability Management

Proactive identification and remediation of security issues:

• Penetration Testing: Annual third-party penetration tests
• Vulnerability Scanning: Weekly automated vulnerability scans
• Bug Bounty Program: Responsible disclosure program for security researchers
• Patching: Critical vulnerabilities patched within 24 hours, high-priority within 7 days

Application-Level Security

Protection against common web application vulnerabilities:

• OWASP Top 10: Protection against all OWASP Top 10 vulnerabilities
• SQL Injection: Parameterized queries and ORMs prevent SQL injection
• XSS Protection: Input validation and output encoding
• CSRF Protection: Anti-CSRF tokens for all state-changing operations
• Rate Limiting: API rate limiting to prevent abuse
• Input Validation: Comprehensive server-side validation

Breach Notification

Per our HIPAA Business Associate Agreement:

• Timeline: Notification to Covered Entity within five (5) business days of breach discovery
• Content: Description of incident, date discovered, types of PHI involved, mitigation steps
• Cooperation: Full cooperation with customer investigation and regulatory reporting
• Documentation: Complete incident documentation maintained for regulatory review

View our HIPAA Breach Notification policy →

Security Monitoring

Continuous monitoring for security threats:

• SIEM (Security Information and Event Management): Centralized log aggregation and correlation
• Intrusion Detection/Prevention: Real-time threat detection
• Anomaly Detection: Machine learning-based anomaly detection
• Alerting: Automated alerts for security events
• On-Call Rotation: 24/7 on-call security response team

Third-Party Security Requirements

All subcontractors who create, receive, maintain, or transmit PHI on behalf of LifeOS must meet the following requirements:

• Business Associate Agreement (BAA): Signed BAA with same privacy and security obligations
• SOC 2 Type II: Maintain SOC 2 Type II or equivalent certification
• ZDR for AI Providers: Zero Data Retention (ZDR) policy for AI inference providers
• Encryption: End-to-end encryption (TLS 1.3 or higher)
• Audit Rights: LifeOS reserves right to audit subcontractor security controls

Subcontractor List and Notification

We maintain a current list of all subcontractors that process PHI and provide reasonable advance notice of material changes to customers.

To request our subcontractor list, contact: enterprise@lifeoslabs.com

Workforce Safeguards

All LifeOS employees and contractors with access to PHI undergo:

• Background Checks: US-based background checks for all employees
• Security Training: Annual HIPAA and security awareness training
• Confidentiality Agreements: Signed confidentiality and acceptable use agreements
• Access Provisioning: Principle of least privilege with role-based access
• Access Termination: Immediate revocation upon termination or role change

Security Awareness

Ongoing security education for all team members:

• Quarterly security awareness training
• Phishing simulation exercises
• Secure coding training for engineers
• Incident response tabletop exercises

Service Level Agreement (SLA)

We commit to 99.5% Service Uptime during any calendar month, excluding scheduled maintenance.

View our complete SLA →

Disaster Recovery Plan

Our disaster recovery strategy ensures business continuity:

• RTO (Recovery Time Objective): 4 hours for critical systems
• RPO (Recovery Point Objective): 1 hour (maximum data loss)
• Failover: Automatic failover to secondary region
• Testing: Quarterly disaster recovery drills
• Documentation: Comprehensive runbooks for all recovery scenarios

Data Backup and Recovery

Robust backup strategy protects against data loss:

• Frequency: Automated backups every 6 hours
• Retention: 30-day rolling retention window
• Encryption: All backups AES-256 encrypted
• Geographic Distribution: Backups replicated across multiple regions
• Testing: Monthly backup restoration tests

SOC 2 Type II Audits

LifeOS undergoes annual SOC 2 Type II audits conducted by independent third-party auditors. These audits verify our security controls over a minimum 6-month period.

Latest Report: Available to customers under NDA. Request via enterprise@lifeoslabs.com

Penetration Testing

We conduct annual third-party penetration testing to identify vulnerabilities:

• External network penetration testing
• Web application security testing
• API security testing
• Social engineering assessments

Customer Audit Rights

In lieu of on-site audits (which could compromise the security and privacy of other customers), we provide:

• Annual SOC 2 Type II reports (upon request, under NDA)
• Security questionnaire responses
• Evidence of compliance certifications
• Documented security policies and procedures

Reporting Security Vulnerabilities

If you discover a security vulnerability in the LifeOS platform, we encourage responsible disclosure:

Security Email: security@lifeoslabs.com

PGP Key: Available upon request

We commit to acknowledging vulnerability reports within 48 hours and providing a detailed response within 5 business days.

General Security Inquiries

For general security questions, compliance documentation requests, or SOC 2 reports:

LifeOS Platforms, Inc.

1111B South Governors Avenue

Dover, Delaware 19904

United States

Email: enterprise@lifeoslabs.com